For International Appointments:+91 9281048387
Toll Free No: 1800-208-6777

Last Updated: July 2026

Amara Hospitals is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Introduction

Amara Hospital (“Hospital”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, integrity and security of personal information entrusted to us. This Privacy Policy applies to all users of our website, mobile applications, patient portal, online appointment services, telemedicine platform, blood bank management system, laboratory services, pharmacy services, health check services, emergency services, Clinical research, the Amara Trauma & Emergency System (ATES) Mobile Application, and other digital platforms operated by Amara Hospital.

By using our services or providing your information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, storage and sharing of your information as described herein. This policy is intended to comply with applicable Indian laws including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, applicable healthcare regulations, NABH guidelines and other statutory requirements.

2. Information We Collect

We may collect personal information such as name, age, gender, contact details, UHID, Aadhaar where permitted, passport details for international patients; medical information such as medical history, prescriptions, diagnoses, laboratory reports, radiology images, discharge summaries, blood group, allergies, rehabilitation records; insurance information, payment details, website usage information, cookies, IP address, device identifiers, and location information for ambulance services.

We collect only the personal data reasonably necessary to provide healthcare services, improve patient care, comply with legal obligations, and operate our digital platforms securely.

3. How We Use Your Information

  • Patient registration and healthcare services
  • Service operation and improvement
  • Communication (appointments, reports, reminders)
  • Emergency response and patient care
  • Blood bank and laboratory services
  • Quality improvement and analytics
  • Research and development
  • Personalization of services
  • Insurance and billing processing
  • Security and fraud prevention
  • Legal and regulatory compliance

4. Data Sharing and Disclosure

We do not sell personal information. Information may be shared with authorized healthcare professionals, insurance providers, payment processors, technology vendors, and government authorities where required by law. All third parties are required to maintain confidentiality and appropriate security measures.

5. Confidentiality & Data Security

Amara Hospital implements administrative, technical and physical safeguards including encryption, secure servers, firewalls, role-based access controls, audit trails, backup procedures, disaster recovery mechanisms, and regular security reviews. Access is restricted to authorized personnel on a need-to-know basis.

6. Data Retention

Medical records are retained in accordance with applicable laws, NABH standards and hospital policies. Records may be retained for statutory periods necessary for patient care, medico-legal purposes, insurance requirements and regulatory compliance.

7. Business Transfer

In the event of a merger, acquisition, restructuring or transfer of hospital operations, personal information may be transferred subject to continued protection under this Privacy Policy and applicable law.

8. Information Collected by Healthcare Professionals

Doctors, nurses and healthcare professionals may collect clinical information during diagnosis and treatment. Information entered into hospital systems becomes part of the patient’s medical record and is protected under this Privacy Policy.

9. Administrative and Legal Reasons

Information may be disclosed where required to comply with court orders, law enforcement requests, public health reporting, statutory obligations, fraud prevention, cybersecurity incidents or protection of life and safety.

10. Minor’s & Children’s Privacy

Information relating to children is collected only for providing healthcare. Parents or legal guardians may exercise privacy rights on behalf of minors except where emergency treatment is permitted under law.

11. Updating Information & Account Cancellation

Patients may request correction of inaccurate information, update contact details or request closure of digital accounts by contacting Amara Hospital. Certain medical records cannot be deleted due to legal retention requirements.

12. Your Rights

  • Right to Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Withdraw Consent
  • Right to Object
  • Right to Lodge a Complaint

13. Grievance Officer

G. Neelamegha Syama Reddy
Amara Healthcare Private Limited
Renigunta Road, Tirupati, Andhra Pradesh
Email: mrd@amarahospital.com
Phone: 1800-208-6777

14. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Updated versions will be published on our website with a revised effective date.

15. Contact Us

Amara Hospital
Renigunta Road, Tirupati, Andhra Pradesh
Website: www.amarahospital.com
Email: info@amarahospital.com
Phone: 1800-208-6777 / 0877-6690000